You can set up the system to assign any kind of asset to categories or even subcategories. Each particular item can also be assigned a customized condition or status such as preventive maintenance, warranty, etc. It's also possible to create custom maintenance schedules for individual items or a group of items to enable the system to track compliance with service level agreements and schedules.
Create events that will be registered for items. Any event can trigger an automated process based on custom workflows. For example, if someone in Building A registers a problem with the projector in Room 6, the system will automatically send a work order to the tech support team responsible for fixing it. Opening the ticket is very simple: any user with the mobile app scans the QR code and registers the event using the applicable form.
Work orders or notifications can be automatically or manually dispatched to the people responsible for the specific situation. Work orders will show all the information required for the job, and will also include any kind of form that has to be filled in in the field. Field workers can be tracked using our user tracking panel. Work orders can be settled to be available only after the field worker is geolocated at the place where the work needs to be performed. The system will keep track of the time spent on every assignment. The work order is 100% digital and can include any kind of information required.
We were fortunate to discover the company Inventsys about two years ago, which presented us the solution for managing mobile records through the app. We instantly saw the great potential of using the system. We managed to improve the productivity of our operational teams significally, this thanks to a better management and monitoring, which is now in real time, with a geolocation system (GPS). We also drastically reduced the use of paper: all forms and reports are now digitalized. We can now generate reports which allow us to analyze the entire process. All this has also generated a greater credibility and security of our operations towards our customers.
With the selection of Citysys for the maintenance of our assets we have chosen the most agile and modern product on the market, that best fulfilled our requirements and needs. Thanks to the very good cooperation with the team of Inventsys we were able to digitalize our processes smoothly and improve the quality of the processes significantly. Our field service team is enthusiastic about the easiness and speed with which they can work with the Citysys APP.